IT Services & Support
We pride ourselves on being a complete and trusted IT services provider
Whether we act as a full IT department, Help Desk, or complete project team, our certified Engineers can handle any issue. It is a testament to our services that we have grown by word of mouth over the years.
What We Do
Our Services
Network Infrastructure Management
For any organization, IT infrastructure management (ITIM) is key to ensuring the effective utilization of network resources and productivity of staff. Investments in IT have the single largest impact on an organization’s revenue, therefore it is vital that you understand cost efficient manner.
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For small and medium sized businesses, hiring a CIO, system engineers or helpdesk to manage their infrastructure is a significant financial burden; however, this is where FrontGate can help. Under our team’s management, we provide the following critical tools to the effective management of a network without the added cost of full time staff:
- Set industry ‘best practice’ standards for company IT policy and procedures
- Enhance the availability and accessibility of information
- Promote adaptability of network resources to target your business needs
- Ensure interoperability between network infrastructure and external sources
- Maintain strict change control policies and procedures
- Ensure the effective management and optimal operation of key network infrastructure devices
With our years of industry experience, you can rest assured that your network infrastructure is being effectively planned, managed and maintained without the costly overhead incurred with a full time CIO. We are your complete IT department, so that you can spend less time worrying about IT and more time on your business.
Help Desk Support
FrontGate provides a fully staffed live helpdesk, so that you can get help whenever and wherever you need it.
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The ability to obtain network support, on any given day or time, is indispensable for a business. In today’s economy, every business must be able to provide extraordinary services to their client base in order to remain competitive in the existing market. It is integral that a computer problem not disable your ability to provide these services. With this in mind, FrontGate provides a fully staffed live helpdesk, so that you can get help whenever and wherever you need it.
Key Help Desk Features:
- Live Help Desk
- ITIL best practices
- Round-the-clock support by certified Engineers
- Access to the client web Portal for case status and easy reporting
- Choice of multiple service offerings
- Customized, dedicated ACD phone line with an optional script
- Call-dispatch capabilities for on-site service
Key Benefits of Help Desk Services include:
- Freeing time for your internal resources to focus on core business and development projects
- Reducing operations costs
- Outsourcing help desk services, faster than building and staffing your own
- Eliminating drain on your resources, staff or infrastructure
Network Design and Implementation
Having the right network infrastructure can provide your business with a competitive edge over your competition by ensuring productive staff, automation of processes, and high availability of network resources. Making the wrong decision in either procurement or implementation can end up costing you both time and money.
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The key to an effective network design is to understand the business objective, differentiate between different technologies, and then implement solutions that will suit the organization’s intended result. Our project team understands that such investments are not taken lightly and strive to ensure that your investment is the right choice for your intended result. We accomplish this by:
- Having a Pre-Proposal meeting with the potential client and senior team engineer to fully understand the intended goal of the solution
- Working with established vendor relationships to examine the proposed solution and ensure that each solution meets its intended result
- Pre-Project meetings to establish criteria, and full scope of service with client
- Project testing on virtual servers
- After-hours installation to ensure least amount of impact on users
- Post Project implementation and support team available
Understanding your needs, creating the right solution, and ensuring a smooth implementation are keys to our success, and just a few of the key features that set our Project team apart from the competition.
Network Assessment Audit
Being in control of your network, and understanding the existing network infrastructure is essential to maintaining a cost effective and productive environment.
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Whether you require an assessment of the existing infrastructure or a complete risk audit, FrontGate provides a thorough analysis of your infrastructure along with a detailed needs and wants analysis.
Advantages to IT Asset Management:
- Complete network inventory
- Hardware and Software Inventory
- License Management
- Consolidated network documents
Business Continuity and Disaster Recovery
Today’s businesses require an effective and tested disaster recovery and business continuity plan to safeguard critical business processes.
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Information technologies that execute critical business processes are susceptible to failure, attack, malfunction or disaster. Excessive downtime can lead to loss in revenue and productivity. Different solutions can vary in complexity, cost and recovery time. Whether you are looking for a Disaster Recovery solution or a complete Business Continuity Plan, FrontGate specializes in providing solutions based on your needs and susceptible risks. We not only implement the solutions, but maintain a rigorous live test schedule to ensure that the solution works when you need it to.
Business Based Solutions:
- Site Wide Data Recovery
- Offsite data storage
- Remote data replication
- Remote System backup
- Remote Standby Systems
Managed Services
Are you looking for a Managed Service Partner? Some companies have decided to outsource their IT needs allowing better efficiency, more experienced network support and up to date technologies.
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We work with your company to provide total systems management including Network Support and Management, HelpDesk Services, and complete system monitoring. Your dedicated IT Resource staff can work on-site or remotely to fit your business and budget needs.
Fixed Fee IT Services
We provide the management, support and monitoring of your IT infrastructure which allows you to consolidate your technology and maintenance costs — all for a simple, per user, per month, fixed fee.
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Fixed fee IT services is a new way implement information technology solutions for your business. Your monthly outlay is predictable and easy to budget.
Choose from one of our three levels of fixed fee services:
- Bronze
- Silver
- Gold
Office
5123 Virginia Way, A-13
Brentwood, TN 37027
Hours
M-F: 7am - 5pm
S-S: Appointment only
Phone
615-823-1396