Help Desk / Network Engineer

Responsibilities:

  • The ideal candidate will be responsible for providing support for end users in MAC OS X, Windows XP and Vista in a domain environment.
  • Support Active Directory and Exchange services.
  • Support BlackBerry devices and BlackBerry Enterprise Servers
  • Support network devices – Barracuda, SonicWall, WatchGuard, Cisco PIX, Switches and Routers
  • The individual will handle and resolve end user issues via telephone and onsite support
  • Responsibilities include, break/fix, solving desktop problems, new buildouts and escalation of level 2 calls
  • Candidates must have excellent customer service skills and the ability to extract information from end user to resolve computer related hardware/software issues
  • Interact with clients and service providers to ensure timely correction of network issues
  • Provide 1st and 2nd-tier support for networks

Qualifications:

  • Ability to work in a fast paced environment with emphasis on customer satisfaction
  • Ability to interface with external clients both on-site and via telephone. Must be customer service oriented!!
  • Strong interpersonal and communication skills; capable of communicating clearly and concisely technical concepts to end users.
  • Experience working with a ticketing system, tracking work done in hours and completing work according to set schedules
  • Strong analytical and problem-solving skills
  • 4 year College degree, preferably a B.S in a technical science or equivalent experience
  • 3-5 years experience in administering an enterprise environment

FrontGate has grown over 100% each year for the last four consecutive years, and we need you to help us keep growing! At FrontGate, we are reengineering every system and process previously considered fundamental to computer consulting, and taking it one step above the competition. Join us to rewrite all the rules. Join us to challenge everything people think they know about computers, and how they are ‘supposed’ to work. Join a team that wants you.

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