The ability to obtain network support, on any given day or time, is indispensable for a business. In today’s economy, every business must be able to provide extraordinary services to their client base in order to remain competitive in the existing market. It is integral that a computer problem not disable your ability to provide these services. With this in mind, FrontGate provides a fully staffed live 24/7 helpdesk, so that you can get help whenever and wherever you need it.

Key Help Desk Features:

  • Live Help Desk
  • ITIL best practices
  • Round-the-clock support by certified Engineers
  • Access to the client web Portal for case status and easy reporting
  • Choice of multiple service offerings
  • Customized, dedicated ACD phone line with an optional script
  • Call-dispatch capabilities for on-site service
  • 24/7/365 service

Key Benefits of Help Desk Services include:

  • Freeing time for your internal resources to focus on core business and development projects
  • Reducing operations costs
  • Outsourcing help desk services, faster than building and staffing your own
  • Receiving 24/7/365 service
  • Eliminating drain on your resources, staff or infrastructure